Frequently Asked Questions
What is the cut off time for orders?
All orders must be placed online before 1pm the day prior to delivery. It is recommended to place your order as early as possible and a minimum of 24 hours in advance to ensure stock and drivers are available for your order. Please place orders for Monday deliveries no later than 3pm the Friday before.
Do you cater for late orders?
We understand that at times, last minute catering is required and we are here to assist wherever possible! Due to our delivery schedule being planned in advance, we may need to schedule a separate driver, vehicle and trip for your order. We may also need to substitute some menu items requested based on availability. Therefore, late orders placed after 1pm the day prior to delivery incur a 10% late fee and same day orders incur a 20% late fee.
How do I edit my order?
If you have changes to your menu or delivery details, please login online and you can edit your order. Last minute changes (after 2pm the day prior to delivery) must be made via phone call 07 3613 0022.
How do I cancel my order?
No same day cancellations please – cancelled orders after 1pm the day prior to delivery will be invoiced in full. Outside of this cutoff, please contact the office directly to cancel your order on (07) 3613 0022 or email@example.com
How much time should I allow for delivery?
Please allow 15 minutes leeway with your specified delivery time. Our drivers will call if your delivery is running more than 10 minutes late. Please schedule hot food deliveries 15 minutes prior to your serving time, and cold food 30 minutes prior to your serving time. Cold food only deliveries may arrive earlier than the specified delivery time – please see below for more information on deliveries.
NOTE: All orders must provide an onsite contact and mobile number. If we are unable to access your building or reach you at the time of delivery, a re-delivery fee will apply.
Are you open on weekends & public holidays?
We are open for catering 7 days a week and public holidays. A minimum order of $660.00 incl. GST applies to weekend orders and for deliveries required after 5pm or before 7am. Surcharges for public holidays applies. Minimum 5 business days notice required for weekends & public holidays.
What suburbs do you deliver to and is there a minimum order?
We deliver to Brisbane CBD, Brisbane Airport and city fringe only. Minimum order values and delivery charges apply. Free delivery for larger orders (specific to your suburb).
Click here to see our delivery areas, minimum orders and delivery charges (if applicable).
How do I pay and do you require payment upfront?
Payment is strictly 14 days from date of invoice and is payable by EFT or credit card payments online by logging into your member account. Full upfront payment is required for private events. If you require alternative payment terms, this must be confirmed prior to delivery.
How do I order dietary requirements?
Dietary requirements are to be provided a minimum of 48 hours prior to delivery. Dietaries are packaged individually only when ordered accordingly via our website. We cater for gluten-friendly, dairy-friendly, vegan, vegetarian and Halal requirements. Scroll down to read more about dietaries below.
What are your delivery & office hours?
Deliveries are available from 7am to 5pm. Orders required for delivery between 6am to 7am will incur a surcharge of 10%, and orders for delivery after 5pm have a minimum order value of $660.00 incl. GST.
Office opening hours are 7am to 3pm. If we are unavailable, please leave us a voicemail and we will return your call as soon as we receive your message. If you have an urgent request, please contact us on 0433 571 989 or 0466 580 574.
I am having trouble logging into my account
If you have signed up for a new account online but have not received your password, please call our team on 07 3613 0022 or email firstname.lastname@example.org . Your company firewall or security may be blocking our email containing your login information.
If you have forgotten your password, please reset it using “Forgotten Password” link on the Login page (top right hand corner of home page).
Catering for dietaries in a crowd has become an increasingly challenging task. We recommend consulting your guests prior to the function and relaying any queries or requirements you have to our functions team. There is a specific field on the online ordering form to list your dietary requirements.
Note that our sandwich, wrap & baguette platters contain a minimum of 10% vegetarian fillings. If you require your dietary options to be separated, please select from the Dietary Options and it will be boxed and labelled for easy service.
Our kitchen is experienced in catering for gluten-friendly, dairy-friendly, vegetarian, vegan and Halal options. FODMAP/IB diets must select or specify a suitable meal that meets their requirements as we do not specialise in this dietary. We recommend these options are ordered and boxed separately for ease of service.
We can provide Halal options but please note that our kitchen does contain pork and non-Halal options. For Halal dietaries we recommend a mix of chicken (all our chicken is Halal), seafood and vegetarian options. Talk to our Functions Team about your requirements.
IMPORTANT: Our kitchen uses ingredients that contain common food allergens. Although we make every effort to eliminate the risk of cross contamination, traces of these allergens may be present. Allergens contained in our kitchen include but are not limited to dairy, eggs, gluten, soybeans, seafood, sesame, soy & all nuts. Please advise your dietary guests of this risk.
Delivery Service & Food Safety
Due to sometimes challenging traffic conditions, peak hour and building access, please allow a minimum of 15 minutes leeway either side of your requested delivery time. Our team will contact the person listed as the onsite mobile contact if they estimate the order will be more than 10 minutes later than the requested delivery time, and provide an estimated arrival time.
Standard delivery hours are 7am to 5pm. If you require a delivery outside this time, a surcharge of 20% will apply, or a minimum order value of $660.00 including GST. All orders must provide an onsite contact and mobile number. If we are unable to access your building or reach you at the time of delivery, a re-delivery fee at an hourly rate of $39.00 per hour will apply (calculated on the time taken for the return trip).
Hot food orders: recommend ordering delivery 15 minutes prior to serving
Cold food orders: delivered anytime before your specified delivery time within business hours (8am-5pm). For clients that select “No cold storage onsite”, orders will be delivered up to 1 hour prior to requested delivery time.
Food safety guidelines specify that cold food should be stored at less than 5 degrees celcius. Hot food should be stored at over 65 degrees celcius. For food that is out of these required storage temperatures, it must be consumed before or thrown away after a total of 4 hours outside these parameters.
TIP: Our recommendation is to serve our sandwiches at room temperature, so please remove from the fridge approximately half an hour prior to serving.
Split deliveries: For customers requiring two deliveries within one day, please place products pertaining to a specific delivery on separate orders. Delivery charges will apply accordingly for each delivery (minimum order values and delivery charges apply).
Order Quantities & Platters
Estimating catering quantities can be a little tricky depending on your crowd, time of the day, menu variety and style and fluctuating guest lists. Our expert Function Managers are here to assist. Contact our team and we’re more than happy to create a menu or quote for your event. Or simply create your quote or order and have one of our friendly team check over for discrepancies.
TIP: For a lunch, we suggest ordering 1.5 sandwiches, 1.5 wraps or 1 baguette per person when ordering breads as the only option.
Below is some information to assist in deciding how much to order for your next function. We suggest reading the information guide attached to each menu item when starting out for more information on suggested serving sizes.
Medium platter dimensions: 500mm long x 220mm wide (including lip of lid)
Medium share platters serve approximately 7-12 people depending on total order selection
Large platter dimensions: 510mm long x 330mm wide (including lip of lid)
Large share platters serve approximately 12-18 people depending on total order selection
The platters we use for our day to day catering orders are good quality cardboard boxes with see-through lid and fit inside a standard fridge (not a side by side or small bar fridge though). They offer a sturdy base and lid for stacking and are biodegradable so simply pop in the regular bin after use.
If you require a more finished effect, you may like to consider our large white melamine platters. These are available for at an additional cost of $2.50 per platter and will be collected post-event for a pick up fee of $20 for inner-city locations (or complimentary for staffed events).
Billing & Payment
Accounts are strictly 14 days and payment is available by credit card or direct deposit.
Please email all remittance advice to email@example.com so that we may reconcile our accounts. Credit card payments are available by logging into your account, clicking on previous orders and following the Pay Now prompts.
Deposits are required for large events and payment terms can be extended to 30 days for large events, wholesale and key accounts.
Please read our Booking Terms & Conditions